Grainger Park Dental Practice

All of the staff are really warm and welcoming. Sarah, Sonjya and the team are all super helpful and friendly me and my grandparents are always treated kindly and with respect by everyone. Their dentist is Faruk and he is always accommodating when they need appointments. Contrary to popular belief they do answer the phone whenever I have called and they’re all doing the best that they can with the pressures that they face with limited NHS dentists available and high demand and the current strain on the NHS. Dentist service gas improved vastly since being taken over 4/5 years ago.

It was slightly late due to travel chaos on the train network, despite trying to get there fifteen minutes before it opened. 5 minutes after my appointment time, the dentist cancelled, and when I arrived shortly after, the dentist refused to see me. While the receptionists were understanding and helpful, I got a threatening text message saying I would be deregistered if I 'missed' another appointment again, even though this is the first time I was late for an appointment. Customers/taxpayers/human beings should not be treated like this.

I recently attended my first ever visit to the Practice, I was welcomed by Sarah Jane, Darcy and Karel on reception, they were super friendly and very helpful, they managed to get everyone signed in and taking care of smoothly even though it was busy at the time.

I recently took my one-year-old son for his first dental check-up, and unfortunately, it was a very disappointing experience. While the receptionists were welcoming and kind, the dentist herself was quite rushed and inattentive. She barely acknowledged my son, and when we went into the room, there was no effort to comfort him or make him feel at ease. She immediately seemed focused on finishing quickly and even shouted out to her colleague to wait for her as she’ll be quick which made the whole situation feel rushed and stressful. My son was understandably scared and cried throughout the a…