Moss Side Health Centre

Its a good GP, we’ve been referred from Longsight Medical Practice for my 6 years old daughter and she was treated well, the doctor Patel was good, very helpful receptionist, clean and warm waiting area and there is 90 mins free parking. overall very 👍 good.

Just when the system this surgery had for urgent appointments got better, they changed it again. Now you must fill in an online form. How many ethnic minorities can do that! And what about the disabled community? This is such discriminatory practice and I am surprised this is an NHS establishment. Anyways, I submitted a form in the morning as with some concerning symptoms. The GP surgery got back to me at 18.11 in the evening and said I must attended a walk in centre. The receptionist just kept wanting to put the phone down. He kept saying ‘okay’ at the end of his sentences but he wasn’t as…

Very rude receptionist this morning, my dad asked for his NHS number and she said go Google it, very inconsiderate what if someone with no access to internet came. I’m sure the processes was very simple to have a look on their system and just state it. Another thing, there’s 40 mins wait even after calling at 8:00AM on the dot. They also refused general check up without a cause. The GP really needs to improve, my mother has decided to leave and change GPS and she’s in the process.

There has been a notable improvement in this surgery since I wrote my original review. They now accept telephone calls once again, both for bookings and questions, so the online form is optional. They merged with Longsight surgery recently and seem to have recruited some new reception staff who are much more friendly and helpful. It is still hard to get an appointment, as per most NHS surgeries, but it has improved a lot.