Plans, billing and cancellation

Billing

• Paid plans are billed monthly in advance via Stripe, and renew automatically until you cancel.
• Company is not VAT-registered; prices are shown flat with no VAT line.
• We give at least 30 days' notice of any price change, applied from your next renewal, and you can cancel before it takes effect.
• Concierge changes are done for you within 24 hours.

Cancellation and refunds

You can cancel anytime from your account or by emailing [email protected]. Cancelling stops the next renewal. Your paid features stay live until the end of the period you have already paid for, then your listing reverts to the free Basic listing. We do not pro-rata or refund the remainder of a paid period, except where the law requires or where we have failed to provide the service.

Your page goes back to showing what we could find, so the small notes saying so come back with it. Your edits and uploaded photos are not deleted when you cancel. We keep them as a private draft for 6 months; re-subscribe within that window and your full page is restored. After that, the draft and media are deleted, in line with our Privacy notice.

Dropping the We Do it For You plan back to Do it Yourself keeps your rich page and editor; you only lose the done-for-you service. Cancelling entirely reverts you to the free Basic listing.

Premium fields (extra photos, booking link, custom text) revert to the Basic view automatically the moment a subscription lapses. No manual policing.

Managing your listing

A listing can be managed by the practice it describes, or by someone authorised to act for it. By taking it on, you confirm you're authorised and that the information you provide is accurate. Managing a listing you are not authorised to manage is a serious misrepresentation, and we treat it seriously. We don't hold up genuine practices: a claimed listing goes live straight away, and every claim is reviewed afterwards. We may ask for evidence that you are authorised, and we can suspend or withdraw a claim and remove the content if we are not satisfied it was genuine. If a practice tells us its listing was claimed by someone without authority, we will look into it and can return control.

You can invite colleagues to the account. An admin can edit the listing and manage billing, so only invite people you trust. You're responsible for what they do on the account, and you can remove them at any time.

Correcting mistakes in existing content is free. Adding new content needs a plan. A mistake in what we have already published is ours to put right, whatever the field, on any listing. On a managed listing you maintain your practice name, description, treatments, prices, photos, video, social links, booking link, opening hours, phone, email, website, facilities, patient information, payment plans, technology and NHS care type, and you can change them in minutes whenever they change. Your practice address is shown as verified and is not editable in the editor; email us and we update it fast, free. Reviews, your star rating and the regulator's inspection record stay independent and are not editable on any plan, because their value depends on that. See Corrections.

Information you publish through your listing must be accurate and not misleading. You must not overstate qualifications, imply registrations you don't hold, or present marketing as independent fact. Dental advertising that is false or misleading can breach professional standards and the law, and we may edit, label or remove content that doesn't meet these rules. If you'd prefer your practice not to be listed, contact [email protected].

Subscription terms

1. Parties. These terms are between you (the practice, or someone authorised to act for it) and GETGROWTH LTD, company number 17275463, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Our general Terms of use and Privacy notice also apply.

2. What you're buying. A paid plan lets you manage your own listing and adds owner-managed content and presentation, as set out above. It does not change how practices are ranked, or the independently sourced information we show. See our Commercial & ranking disclosure.

3. Fees & VAT. The fee is £29/month for Owner Plan - Do it Yourself, or £59/month for Owner Plan - We Do it For You. Payment is taken in advance through Stripe and renews automatically each month at the then-current price. We are not VAT-registered, so prices are shown flat with no VAT added.

4. Price changes. We give at least 30 days' notice of a change that affects you, applied from your next renewal, and you can cancel before it takes effect.

5. Cancellation, upgrades and downgrades. You can cancel anytime. Paid features run to the end of the period you have paid for, then your listing reverts to the free Basic listing: the content you added (your description, photos, video, prices, booking link and any extra services) is removed from your public page and kept as a private draft for 6 months, then deleted, unless you re-subscribe within that window. Upgrading from Owner Plan - Do it Yourself to Owner Plan - We Do it For You takes effect immediately, and you're charged the difference for the rest of the current month. Downgrading takes effect at your next renewal, so you keep the plan you've paid for until then; it only removes the done-for-you service, and your rich page and editor stay. We do not pro-rata or refund the remainder of a paid period, except where the law requires or clause 6 applies.

6. Cooling-off & refunds. Paid plans are sold to dental practices for business purposes. Where you take out a plan for your practice you are contracting as a business, not as a consumer, so the statutory 14-day consumer cooling-off period under the Consumer Contracts Regulations 2013 does not apply. If you believe you are contracting as a consumer, tell us at [email protected] before you subscribe. You can still cancel at any time, and paid features run to the end of the paid period. We don't refund the remainder of a paid period, except where we are in breach or a service failure means you did not get what you paid for, in which case we refund the affected period.

7. Suspension & termination. We may suspend or end a paid plan if you breach these terms, our Acceptable use policy or the honesty rules above, if a payment fails, or if we must by law. Termination for your breach = no refund; termination by us without cause = refund of the unused portion.

8. Your content & licence. You keep ownership of what you upload, and grant us a licence to host, display and adapt it to show your listing. You confirm you have the rights to it and that it meets our honesty and content rules.

9. Liability. We do not exclude liability where it would be unlawful. Subject to that, our total liability to you under a subscription is limited to the greater of £100 or the fees you paid us in the 12 months before the claim. We are not liable for indirect or unforeseeable loss, or loss of profit, revenue or data.

10. Governing law. These terms are governed by the law of England & Wales, and its courts have jurisdiction. If you're a consumer elsewhere in the UK, you keep the mandatory protections of your home nation. We log changes to these terms on our Policy updates page.

Frequently asked

Also available: Promoted is a separate, clearly-labelled paid placement in relevant local searches, arranged directly with us on top of an Owner plan. Register your interest at [email protected].

We review these plan terms when the plans or the service change. Material changes are recorded on Policy updates, and current subscribers are told before a change affects them.