Paediatric and Special Care Community Dental Service Langthorne Health Centre

Update: Leaving the account of my previous experience below, but updating to say that after speaking with the manager I was able to arrange a blood test in a private room, with additional time for the appointment to allow for my needle phobia, and with a very kind phlebotomist who was very patient and helpful. This went ahead smoothly and I was out again within 25 minutes (always takes a bit longer due to phobia). Experience was literally and figuratively painless, so I’m very happy that we got there in the end! I would give this experience a 5* rating, but the previous experience was a 1*…

When you get to the window 2 mins late and the lady is on the phone chatting for another 6 minutes, then you get told the doctor wont see you because they have a rule, that if you're 5 mins late you lose your appointment. Yet I had to wait for the receptionist to finish her call before she even acknowledged me. I think this is extremely unfair. How can I be at fault? This has happened before. Yet on some occasions I have gone in 10 minutes early and had to wait over an hour. Yet that's acceptable. Hence my 2 stars.

My husband went for a blood test after 5 years. (Bear in mind he has anxiety due to bad experiences in the past). We went to bay 2 for the blood test and he had a lady that looked like she was in her young “30’s”, had makeup on and was extremely moody. She took blood from my husband at an angle and was extremely rough. Even I noticed this too. Once the blood test was done, he was in extreme pain and agony. Later on that evening and next day he was still in absolute pain and started to have this clot form. My husband has been in so much pain since this blood test, that it resulted us goin…

I visited as my daughter required dental training. Everyone has been so nice from the receptionist to the dentist and dental technicians. They put my daughter at ease when she was very nervous before hand exhibiting excellent care. Fantastic.