My Dentist

Unfortunately, I am very disappointed with my experience at this dental practice. I attended an appointment this morning at 8:30 am with my son for his check-up. The appointment itself went well and I appreciated that the dentist spoke Polish with my son, which made him feel more comfortable. However, after the appointment I asked Dr Anna Okruta about my own emergency appointment scheduled for 26/02/2026. During the Christmas period, Dr Marco placed a temporary filling for me, and I simply wanted to ask about the estimated price and the colour of the permanent filling. Dr Anna suddenly cha…

Probably the worst dentist I have EVER had, cancel your appointments more 15 times, due to your dentist working at 2 separate dentist’s. Giving no information of that to clients, so when you have an emergency your dentist isn’t available unless it’s the 2 days she’s in. Then if you miss an appointment you’re charged! We’ll take it off all the charges I should have received from all the appointments you have cancelled on me. Absolutely shocking practice and will never return to your dentist nor will my children.

Not recommended!! Extremely frustrating experience. My appointments have been cancelled repeatedly by this practice, including one cancellation just 20 minutes before an appointment I had waited two months for. I have now been trying for around five months to get seen, despite the issue being urgent. The constant cancellations show a complete lack of respect for patients’ time and needs. Reliable scheduling is essential in healthcare, and this practice has failed badly in that regard. I would not recommend them..

My mom has been coming to this practice for 6–7 years and sadly her gum disease has only gotten worse and not a single improvement. The dentist never explained her condition or treatment options properly, and we always left with more questions than answers. We started visiting another dental practice, we immediately received clearer guidance and better care, so my mom is now starting to save money to get treatment . Staff here can also be quite unwelcoming, and repeat prescriptions for toothpaste are always delayed - sometimes 4–6 weeks…with the excuse that they were “too busy.” I called ag…