Rivenhall Dental Practice

I moved over from another practice . I honestly couldn’t wish for a nicer dentist. The lady is very welcoming, takes the time to explain things. The girls on reception are always helpful when I call so no issues at all.

I went a few months ago. I was stood at the reception while the receptionists chatted away. They knew I was there. I arrived 10 mins early for my appointment. I waited over 15 mins from my appointment time. The dentist apologised for being late. He was praying and lost track of time. I will not be returning.

The staff on the desk at this dentist are awful, they sit and chat to each other happily but when you ask them something they snap at you as if you’re doing something wrong. And don’t ask for a receipt printed, I thought she was going to chin me at one point, I realise its far too much hard work to press a button then have to reach all the way down to near her knee and get it but I needed it, the snarls and huffs and puffs were unbelievable. It’s a shame because the dentists are really good, but avoid at all costs.

Management are an absolute disgrace. Daughter has been removed from this surgery due to ‘2 missed appointments’. Firstly, as explained to 2 different managers of this practice, the first time was due to cancelling on the Monday morning of the surgery opening due to my daughter being sick and too poorly to go in for her appointment. The receptionist said we didn’t give enough notice but we informed them we gave as much notice as possible due to the surgery being closed over the weekend before. We offered to bring our daughter in to avoid this being classed as a no show but the receptionist …