Cramlington Dental Centre

Absolutely shocking service. I signed my daughter up to their private scheme via the QR code they sent me when I was advised they could no longer take NHS patients. They happily set up my direct debit and took money from my account until my daughter made an appointment for a suspected abscess. They rang and cancelled the appointment half an hour before she was due to attend leaving her in pain and without a dentist due to me not being a member of their scheme! The original letter sent didn’t really make this clear and certainly didn’t give any instructions how I could join. Would have be…

Had no problems with this dentist until today, a letter saying my appointment cancelled and am no longer a member which I signed up for only due to they cancelled my granddaughter 5 years old, as she was NHS, and can’t take NHS without a paid up member! however they had problems with my direct debit saying they tried to take payment and it failed, have since checked my messages have gone to junk mail, I spoke to the receptionist following an appointment in December she said everything was fine, now I’m not a member but they have charged me £21 for non payment which the transaction has surpr…

Been with this dentist over 20 yrs and had great service and patient care. Spent hundreds of £ there. Went into to see about an appt last week. No chance. Was told I had to sign up to a DD for £21 a month or I wouldn't be seen and wouldn't get an appt until February which i didn't believe. I think the Receptionist was being awkward. Like other reviews older short blonde/white hair receptionist needs a customer service course. Unfortunately this dentist is all about the money now and not patient care.

If you’re looking for a dentist, please be aware that this one is about to introduce annual membership charges of between £21-£31.50 a month. Whilst the promotional material for this practice suggests it will only be ‘70p a day’ to join them, you are effectively paying a lot of money for nothing (based on if you have two check ups a year - and I used to think they were overpriced at nearly £40 per consultation). Teeth are part of healthcare, they’re not a luxury. People wonder why few people go to the dentist nowadays and it’s because of practices like this pricing people out of treatment. …