Grappenhall Dental Practice

I've been a patient of Grappenhall Dental Practice for some years and can heartily recommend their services. Mr Brown and his team provide a thoroughly professional approach to all aspects of dentistry within a welcoming and courteous environment. If you are like me and have had bad experiences with others in the past then I urge you to visit this practice and experience their care and consideration. Many thanks to everyone there.

Would give 0 stars if I could. Awful customer service by none other than the practice manager herself- the not so lovely Maria! Called to question alleged missed appointment for which I was charged a deposit. No appointment confirmation was sent, nor reminder or notification of a missed appointment. But according to Maria appointment was agreed by myself because their manually typed note system says so. I asked for a recording of the phone call but one couldn’t be provided as they don’t record the calls so I should just take their word for it and pay. Amongst her ‘best’ customer service qua…

Outstanding care. Just moved dental practice. Already very impressed. My daughter needed dental extraction for overcrowding. Mr Jacob Liss was professional, kind, skilled and calm. He made a difficult experience the best it could be, explaining as he went along and talking to my daughter throughout. Would already recommend this practice despite only having had a few appointments in last fortnight. Reception staff also very helpful and attentive.

I am giving this dental practice a five star rating. I previously wrote a review and realised my review was more about the lovely dog who is owned by the dentist rather than the dentist which is the whole point of the review. My experience of being a patient at this practice is excellent and so I would like to fully recommend the practice and my dentist Dr Brown. Excellent at explaining the rationale of treatment. I found the environment to be a calm relaxed friendly practice. Thank you to the team for providing this service.