MyDentist – Goetre Fawr Road, Killay

I joined this dentist, and it all started fine, everyone was lovely, my last checkup was fine. Then I broke a tooth, they wouldn't see me, I went in with my girls for their check up and I explained I have broken my tooth and was in pain they still wouldn't see me.They said I had to wait 10 months for my next appointment. That because I was an NHS patient I could only have one appointment a year. Then I received a letter saying that aggressive behaviour wouldn't be tolerated, I wasn't aggressive I was in pain. Then I had text message cancelling my apppintment and my 2 girls appointments, so …

Vanessa always makes the effort to help as much as she can through times when resources are scarce. When the practice is very busy she will do her best to help and suggest alternatives when possible. Many thanks.

Receptionist Vanessa is very friendly and helpful will try to accommodate all your appointment needs. Nothing is too much trouble for her.

I've been attending this practice for years never had any complaints with the service, difficult to get appointments because of the number of patients but that's how things are. Speaking of service i wish every other reciptionist I've had to deal with, was has lovey caring & helpful as Vanessa , life would be so much easier. Hope you are appreciated for the dedication you give to the firm. I would give a 6 star review for Vanessa alone if I could.