Kingsthorpe Grove Dental Surgery

Really disappointed to have to leave this review, but am genuinely shocked at how badly run they are now. I believe there was a change in management a couple of years ago and the service since has consistently dropped. My children's last two appointments have been cancelled the week we were supposed to attend and then get pushed back by months. I have left voicemail messages that aren't responded to and it is impossible to get through on the phone. This used to be such an amazing Practice but sadly this is no longer the case.

I'm sorry to say that since this practice has been under new management I've had appointments cancelled and put back, sent emails but they take ages to get back to you eventually they did answer and asked me when would be good date for my appointment I replied with a date and yet again have heard nothing. I'm under the impression that private patients take priority, if I have to go private it will be else where.

Visited the surgery today for hygienist appointment. Excellent experience with Mr Fundi Mustafa. Such a gentle, caring man. Very good technique. I was completely at ease all through the cleaning. Thoroughly recommend his services and that of his very able lady assistant. Not need to be afraid. Thank you both.

Called up in March 2025 told there is a 4 month waiting list for NHS patients, Now October and nothing so I decided to contact them, They said on the phone 6-9months even though I have already been waiting 7 months. Asked for her to check that myself and family was on the list which she was unable to do as it is hand filed in a folder. Poor communication.