Silverdale Dental Practice

★★★☆☆ 3.0 (12 reviews)

121 Newcastle Street,Newcastle Under Lyme, ST5 6PL

Regulated by Care Quality Commission

Listing not yet claimed by the practice

Patient reviews

★★★☆☆ 3.0 from 12 reviews

Heidi Lomax ★★★★★

Brilliant and helpful service. My mum needed special help with her late stage dementia and everyone was so accommodating. Mum was put at ease and they helped us loads as she can be a difficult patient. New shiny teeth to replace the ones she lost with no fuss at all. 100 percent recommended . Be mindful the surgery is closed on Wednesday so no one will answer then.

Dan Johnson ★★★★★

Update 27/05/25 - taken from one star to five. It would seem that the old receptionist is gone, and the new one is a night and day improvement; polite, engaging, responsive, helpful. The dentist and his team did a great job of looking after me over the past few months, to the point I now fully recommend their services. Previous: Awful. Receptionist has an attitude problem, doesn't answer the phone, won't get back to you when you do eventually get through. Took me three working days to get them to pick up the phone, still no closer to being seen despite being registered here.

Venus Stanier-Filip ★☆☆☆☆

Terrible dental practice. Difficult to get through, rings 20x before you get to speak to receptionist if lucky . Dentist also terrible , does not care about his clients, doesn't check teeth properly, do not call back for results of x-rays. Left my daughter with fractured tooth who had x- ray and not called back as they promised after 2 weeks. We're trying to call regarding it but no one answers the phone.

Neal Spence ★☆☆☆☆

Terrible service, no one seems to ever be there to answer the phone, I have on numerous occasions whilst passing found the practice to be closed mid afternoon. I've tried to call again today for my son who the Dentist NEVER bothers to follow up on. Seriously contemplating putting a formal complaint in about the lack of service... How exactly are we supposed to contact when they never answer - do we need to send a message via pigeon or down to yoghurt pots with a string. Reasonable wait times are a fantasy it seems when you finally speak to the cleaner.. NEVER a full or proper job done I f…

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Regulated by Care Quality Commission

CQC regulates Dr. Nav Rai to provide care at this location. Registered since 20/04/2011. Last inspection 20/Jan/2023.

See the report on CQC's website →
Source: CQC · last checked 2026-05-21 · how we check listings