Impress Liverpool

Very pleasant experience, the clinic was spotless, staff were friendly and polite. Would definitely recommend.

If I could give 0 stars I would! Absolutely shocking customer service - My daughter has paid almost £1,400.00 so far and hasn't received her aligners this is seven months in. She has been repeatedly fobbed off or emails bounce back. She has turned up for clinic appointment in Liverpool and it was closed. She contacted the clinic coordinator who told her they don't hold clinics on that day, when she produced the email with the date and time on they backtracked and offered an appointment in Manchester. She had to take time from work and and travel almost 35 miles to get an appointment and …

I had my first appointment 2 weeks ago. Felt great about it and was ready to proceed but have been told that there is no orthodontist in Liverpool. I thought this would be for a day or two but still not resolved. I called the main number and no reassurance re timescales update was provided but I was asked to travel to Sheffield for my appointments! Great start but that’s all! Not feeling confident at this stage. Not sure what to do as they have my x rays and I can’t go elsewhere and be re-scanned. Really disappointed.

Staff have been lovely, I visited another company first for comparison and this one was best option and better price by far. Asseya has been my treatment manager and quick with replies and sorted any problems I had for me, would definitely recommend x