Chelwood Dental Surgery

Recently had a routine check-up with the newest dentist (sorry I don’t know her name!) and she is definitely one of the best dentists I’ve had. She was efficient and communicated clearly - way better than previous dentists where I’ve been confused about what’s going on. She solved something I’d had concerns about for awhile and was ignored / not investigated by other dentists the past 2 years. She booked me in for a filling on the same day to get it all sorted. Very impressed ! Receptionists are always kind, approachable and helpful. This practice only loses a star due to the appearance (…

Had a great experience at the practice. Attended an appointment for a clean/check up. Confirmed I would likely need a filling and was able to book an appointment straight away at reception for a couple of weeks after. Received lots of reminders which was helpful. Attended my appointment and both my dentist and assistant were very warm and friendly, explaining everything and putting me at ease. The procedure was really quick and I’m really happy with my composite filling, can hardly tell it is there! Highly recommend!

Dentist closed for a while for some unknown reason and voicemails left to ring me back to change appointment. They never did ring back. When I did get in touch with them, they've marked me as missed appointment and said if I re arrange appointment as i suffer badly with cold sores and had 1 at the time that they would terminate me at the practice. I pay for treatment getting receipts off them is difficult. Not very helpful. Ive rang twice in the last 24 hours and still no return phone call.

Appalling treatment of a longstanding patient who’s currently struggling with mental health problems and under a crisis team. Had treatment 6 weeks previous and needed to return for a follow up. Couldn’t make the appointment due to ill health so rescheduled. Still not well enough to make it in so tried ringing for hours to cancel appointment but nobody answers the phones. Left a voice message but conveniently nobody listens to them. Eventually got through after appointment, to be told account will now be suspended. No accountability for how this could affect their patients welfare. Absolut…