Bupa Dental Care, Hazel House

This practise I have been with for years. It has gradually declined in service over the years resulting in a high turnover of staff and currently only employing one dentist across its 3 treatment rooms. The feeling of somewhere overwhelmed is apparent and very uncomfortable. Book ins are blamed for only half treatments being done and appointments are cancelled regularly, resulting in 6months plus long waits for the patient. I have personally been waiting over a year for a procedure that has twice been cancelled. Promoting private work and putting nhs treatment into over a year waiting lis…

No resident dentist, no check up appts ! Only seen if its an emergency. Disgraceful service and its been like that for 5+ years.

If I could give this dentist zero stars I would. I have been with this dentist for a long time & I have struggled to get appointments since covid. I was told they'd "be in touch" for a routine check up - that was 5 years ago - & despite me phoning to get check ups restarted, I'd always be fobbed off with dentist staffing issues. I have had a lot of issues with my wisdom teeth for the past decade & despite me asking to get them removed, they have always fobbed me off with how risky it is. They told me years ago that I was on the waiting list to get them removed which is what I had asked for…

Ever since Stuart Fobb and his team left this practice, it has seriously gone down hill. Was due my 6 month check up today at 2.50pm only to turn up and find out there was not a dentist available today. When did I get a text message to inform me of this cancellation.....only 5 mins before said appointment. Common courtesy obviously not high on the agenda for this practice, I had to rearrange my work schedule for this appointment then they cancel at the last minute. Asked if I could make a further routine check up appointment only to be told nope as the current dentist is retiring!! If I ha…