Hartlepool Dental and Implant Centre - Northgate

I recently visited , I have to say, it was an incredibly positive experience from start to finish. First off, the reception team deserves a special mention. From the moment I called to book my appointment, they were warm, friendly, and incredibly helpful. They made me feel at ease right away, explaining everything clearly and answering all my questions with patience. When I arrived for my appointment, the receptionists greeted me with a smile and took care of all the necessary paperwork quickly. It’s evident they are very well-organized, and it really made the check-in process smooth and s…

I drove all the way from Newcastle based on a friend recommendation. I had a broken filling and a deep cavity. David done a great job with a new filling. I never felt more comfortable dealing with dentist like what I felt with David and his team. Everything explained thoroughly and I received the best care possible. Michelle and Ahmed were also so great and supported me throughout. I was welcomed with lots of smiles and nice side chats. I’m really grateful for the whole team and they will be my default dentist from now on.

I recently moved to Hartlepool and chose this dental practice because of the positive reviews. Unfortunately, my experience was very upsetting. I have anxiety and autism, which I made clear in my forms in advance. I was expecting a consultation to talk things through, but instead was taken straight into a clinical room with two dentists and no explanation, which I found overwhelming. When I became very anxious, I was not reassured or supported. I was spoken to in a very blunt manner about my teeth getting worse, which heightened my anxiety. Although I managed to get through the clean, I was…

Had an emergency appointment yesterday 13/02/2026 (Black Friday of all days but couldn't put it off any longer) Phoned 111 to be given 3 numbers to ring, then to be told from other dental companies to ring 111 ( which I had just done, so I think 111 are a waste of time, just my opinion). Was in excruciating pain with a loose tooth. From going into the building to leaving, I was only in 15 minutes then left pain free after an extraction. From a terrified patient, Thank you for making it so quick.