Houghton Regis Clinic

DR Jinmi is my GP and who I see most of the time. She is an excellent Doctor who listens to my concerns and makes the right decisions for me, I also see the Nurses who take blood and other tests. I interact with the Receptionists and the Prescription Clarke who are always polite and helpful to me.. I have not had any problems at this surgery and I am happy to be a patient there. listens to my concerns and make the right decisions. I also see th e Nurses for blood tests and other tests and they are good aswe

I never normally leave bad reviews, but what happened yesterday was unacceptable and broke my trust completely. I came to the surgery with my 4-year-old child who had a 41°C fever. I tried to book online, but it didn’t work, and the phone line was not answering either — I was second in the queue for a long time and nobody picked up. When I arrived at the GP practice, there were only a few people waiting, yet the receptionist told me to go home and wait for a call from a doctor. My child was burning with fever, and I was holding him in my arms. A doctor finally called two hours later, and t…

I recently contacted Houghton Regis Medical Centre to request a sick note. The staff member who answered my call initially gave me a clear date for when it would be ready. On the morning of that date, I was told again that the doctor would complete it that day. However, when I rang back in the afternoon, I was informed that it would not be available until Monday as the doctor had many other tasks. This change was quite frustrating and inconvenient. While I understand doctors are busy, clearer communication and consistency from staff would help avoid unnecessary stress for patients.

For the most part, my experience with the surgery has been positive under the circumstances of the NHS over the years. My Doctor, Dr. Vemuru, is excellent, willing to listen to my issues, provide advice, and overall takes the time to care. I feel for the reception staff as they have to deal with the bombardment of calls each morning and afternoon, which is poor system design to book appointments, most of them are nice and pleasant, but the odd one who is rude. Whilst it is annoying to hear that you're 30+ in the queue which highly likely means you're not getting an appointment, I won't be …