Mr Osman Mohammed

Went tonight after a 111 emergency referral. Terrible experience, wish I'd just waited and gone private. Nothing about this was redeeming other than the very pleasant dental nurse. The dentist is miserable, was snapping at his staff and when I asked him if he could tell me if I was missing a filling at the back, he proceeded to say "NO CHECK" which is fine but he could have been polite at least. The actual filling was very sloppy, by far the worst dentistry I've ever had. He was rough, drilled my existing filling hole (which only fell out yesterday) and left a filling 4 times larger than m…

This has been one of the most frustrating experiences I have ever had with a healthcare provider. Calling this practice is practically pointless. You ring during their advertised opening hours — 9:00am, late morning, different days — and the phone just rings and rings with no answer. I have called repeatedly, countless times, and not once has there been any consistency in someone picking up. For a dental practice, where patients may be in pain or need urgent assistance, this level of inaccessibility is unacceptable. Attending in person is no better. I have gone to the practice during stated…

I had an appointment at night at 8:00 PM. I arrived five minutes early and informed the receptionist about my appointment. She gave me a form to fill out, but her behavior was not good. After that, I waited in the waiting room. I asked the receptionist how long it would take, and she said she didn’t know and that it would take time. Even though my appointment was at 8:00 PM and I arrived early, I had already been waiting for 15 minutes before I was finally called in. When I went inside, the dentist looked inside my mouth with a stick-like instrument, but he did not speak to me properly or e…

I have tried calling this dentist multiple times over the past few weeks and nobody answered the phone. When I finally managed to get through, the receptionist was very rude and informed me that I had been removed from the register because I supposedly missed an “appointment” that I was never made aware of. I received no communication whatsoever about this appointment — no call, text, email, or letter. The lack of communication and poor customer service has been extremely disappointing. Patients should at the very least be properly informed about appointments before being penalised for mis…