Heaton Dental Care

Dear Heaton Dental Pratice My mother Shafia Rashid has been seen by Dentist Adil Rafiq over the last few months culminating in new dentures at today’s appointment. At all times Adil has been very courteous, kind and a true professional .At each point during her tooth removal and installation of new dentures he would explain to her with care and dedication the manner in which he would operate, my mother is an 80 year old ,felt at ease primarily due to Adil’s empathy and mannerism. On behalf of my family Adil, we salute you. Your professionalism has touched our hearts and we wish you every…

I was slightly sceptical after seeing all the negative reviews however I had a great experience with Dentist adil and the nurse with him. Both were professional and talked me through everything and made me feel at ease. 👍

Horrible. Been with the practice for years. We have experienced malpractice and negligence here. Receptionists seem to lack basic training on customer service, coming across rude and most of the time don’t know what’s going on with constant responses of “I don’t know” “oh one minute” “erm” a lot, followed by suddenly being placed on holds. They hardly answer the phone after constant ringing even when they have no other calls (this has happened to me many times & I’ve been there & seen them do this whilst they’re sitting talking amongst themselves and phone has been ringing). They also don’t…

Was seen as an emergency patient via 111. Was told it was a complicated extraction and referred. The referral was rejected and they were informed. But despite me calling them 4 times afterwards and being told that they had checked and that i had to wait for the referral, I rang the hospital I was referred to, they informed me of the rejection. I've been in unnecessary agony for the last 2 weeks because of them. Had to call 111 to get another emergency appointment because they won't answer their phones. Absolutely disgraceful. Avoid at all costs.