Wentworth Dental Practice

Possibly the worst business I have ever encountered. Here below is the complaint made to the practice which was responded to with a celebratory emoji. Absolutley disgusting that a formal justified complaint was raised politely and responded to in that manner. “We attended our scheduled 2:45pm appointment, only to be told upon arrival that there was no appointment booked. After further checks, the receptionist informed me that the appointment had been cancelled. However, we received no notification of this cancellation. I have attached the only email correspondence we have received, which …

Tried to reach the practice multiple ways through web form, email, phone call (and left a voicemail) but never had a reply over a week’s period. Went into the practice today to enquire about NHS spaces for my daughter as there had been a banner outside advertising spaces. Once the receptionists finished their conversation between themselves, I was spoken to sarcastically and patronisingly. They said they are and they aren’t taking NHS patients on which was very confusing. As I was walking out the door, one of the receptionists recommended a couple of practices that might be taking on NHS pa…

Very unprofessional service. My child’s follow-up dental appointment was cancelled three times, including cancellations made only two hours before the appointment. Each time, I had already arranged to leave work early and take my child out of school. On top of this, it is extremely difficult to book an appointment as calls are often not answered at all. This clinic shows no respect for patients’ time and no consideration for the urgency of children’s dental care. Completely unacceptable.

Appointment cancelled on the day for the second time running by the practice. They seem to forget that they're there to serve the patient. This is after fillings that they had put in falling out of their own accord. Stay as far away as possible, under no circumstances would I recommend these "dentists". Only gave 1 star as there is no option for 0.