Crown Hill Dental Surgery

Called in April to see if they were taking on NHS patients, received a call in May to make an appointment for October. Couldn’t complain due to current situation etc. Received a call two weeks before appointment stating that they have to cancel due to over subscribing new NHS patients, in the meantime whilst waiting for this appointment I cancelled enquiries with another dentist only to be left out in the cold with Crown Hill Dental Surgery because they’ve got their maths wrong. The surgery obviously eager enough to get private customers in.

Rung for an emergency appointment as cracked and lost a significant size filling that was causing me serious discomfort. They advised me I haven’t been there since 2018 therefore I am no longer a patient of theirs, if I wanted to re-register then I would need to do so through a consultation with the earliest available being June! For someone who’s been going there since my first tooth (albeit different owners in this time) I find it absolutely disgusting that there was no attempt or offer of help apart from giving me the emergency dentist number (“but they will only see you if you are in se…

I had a filling replacement yesterday and knowing how scared I am to be in that chair my dentist Kate was very calming, reassuring and gentle bless her. Would definitely recommend her. Thank you also to the receptionist Ruth who was very understanding and for rearranging my appointment twice for me.

Had an appointment at 1.30pm with the hygienist. Arrived at 1.30pm the doors were still closed for lunch, when they were supposed to open back up for lunch at 1.30pm. I had to wait outside until they'd finished their lunch (it's cold - mid February) for them to open the doors. Your patients should not be made to wait outside when they are on time for their appointment and paying £40 for the privilege! I wonder if I were late for my appointment whether you would honour it, or try to charge me extra for not being on time, or make me rebook my appointment? On another note, the hygienist was …