Elvetham Dental Care - Fleet

If I could leave less than 1 star I would. Sadly, the service here is now terrible both from my dentist and in particular from the reception staff. On one occasion I was given incorrect information on pricing from my dentist who did not know the Practice's own policy on implants and how/when implant appointments could be booked. On a second occasion, I had a crown come off and when I asked for an emergency appointment I was told by the reception staff that this did not amount to an emergency. When I eventually was able to see my own dentist she told me it should have been an emergency app…

Go elsewhere!! I called them up to cancel my appointment due to a car crash and my car being written off. I couldn’t get through after multiple attempts so I left a message. They then got me kicked off the NHS list they said because I missed this appointment without letting them know and I missed an appointment 10 years ago. I sent my phone records in to prove I called them, the receptionist was unhelpful. Avoid!!

I have waited weeks for an appointment and what a waste of time that was. This last visit just confirmed for me what I started think on my previous visit, this practice is all about the money they can get from you. Really disappointed. I asked her to help me save my remaining teeth as they are deteriorating due to a health problem. (She completely ignored this), she asked, "Do you eat fruit?" I said, "I do". Her reply, "Then if you continue to eat it there is nothing we can do to help you". Offered me a nightguard at £300 +. That may or may not help. What sort of treatment plan is that? …

This practise entered into a steep decline around the 2017/18 in their patient care, quality of the actual dental procedures, what is their very stock and trade has been beyond abysmal! As a patient with a disability I rely on the benefits system for my “income” & I qualify for NHS patient free dentistry. For the last 5yrs of being here I’ve been given the perception that the practise is sincerely DISGUSTED by NHS patients! Making appointments for simply the emergencies only became the only way to get any appointments at all, so routine check ups etc became impossible before Covid hit. Sinc…