Greenhills Health Centre

Got to be the worst GPs practice I’ve ever used. Every time I call the service gets worse. I’ve spent over two weeks trying to get an appointment and each time I’ve call I’ve been told that they have no appointments left and only book appointments on the day. Even after having a private GPs consultation over the phone who advised I have to see a GP face to face I still can’t get an appointment. 38 minutes on hold is your average waiting time to even speak to the receptionist.

Contacted via telephone to make an appointment 6 times over the course of 3 days. Each time held in a queue and when eventually placed as number 1, the phone rang out for 25 minutes, I ended the call each time which seems to be the experience of many who have left a review. A complaint has now been submitted to NHS Lanarkshire. This GP practice must be held accountable as they are failing in their statutory and regulatory duty in providing a GP service. More people need to escalate their concerns, it is wholly unacceptable! Greenhills Medical Centre, Alba Medical Group, you are failing you…

PLEASE AVOID THIS GP Absolutely shocking service GP I have ever experienced I been having issues for sleeping been told I will get an appointment for my tablets but ever since I have issues trying to get my propanol an my family is concerned me living in ek due to gp won’t give or what i need to provide the best service me being with yous over 10 months had to beg for a medical record I will be looking in to a new gp many thx I hope you take this lightly due to health conditions around ek

Whilst I was with the surgery it was impossible to get through on the phone or get an appointment. I have now left and I am still experiencing a terrible service, spent hours getting to talk to anybody on the phone then they requested I email. I have been waiting over 9 days for a reply to an email requesting my toddlers medical records to proceed with his care and emailed again with no reply. I have also been trying to call all week including today and cannot get through via the phone, I am actually disgusted that this is allowed to happen. My new surgery is amazing and so helpful so glad …