Snowdrop Clinic

Went for a wisdom tooth extraction with doctor Ban (do you use doctor?). Obviously not a pleasant experience but everyone I met treated me professionally and with kindness. Really good wee clinic through all my experiences so far. In particular Dr Ban (just googled it Dr is right!) for what felt like as clean a removal as possible!!

Booked in as a new patient, first appointment over a month in advance. The day before my appointment they cancel it and offer me another more than a month in the future. I asked for a quicker app due to the cancellation being there issue, this was shrugged off. Terrible customer service.

Was moved to snowdrop clinic after my own closed. My whole family had been with the previous dentist who was brilliant. First few appointments were fine until I was moved to Dr.Ban. Didn’t listen to anything I had to say, wouldn’t give me a scale and polish but was happy to “pop out” two teeth that were giving me no issues. Had 3 family members who went to her and had a nightmare…apparently unable to use anaesthesia properly and were accused of having a “low pain threshold” after 5 injections. Another had a needle broken off in their gum. One was left with no stitches and had to return la…

My wife and I have been patients of this clinic for many years. Apparently, the reception staff is new and doesn’t know us, because I’ve always booked my wife’s appointments with Dr. Richard without any issues. However, today I wasn’t allowed to make an appointment for her, as they claimed that my wife needed to be present in order for me to do so. They justified this by referring to data protection laws, which makes no sense in this context — I was only trying to book an appointment, not request any personal information. I’m writing this because I felt treated unfairly and with no reason.…