Shelswell Dental Practice - Bessacarr

Everything is exceptional, starting with the lady at the reception to the nurses, doctors, all the staff, how they treat you, attention to detail, each patient matters and is different and their care is extraordinary. Well done 🎉🎉🎉🎉👏👏👏👏👏

Where do I start! When it was Shelswell dental it was fantastic, Chris was very thorough with minimal work being required on my teeth. When it changed to Bessacarr dental and Chris retired, it quickly went downhill! Reception is terrible and I suddenly started needing fillings and my gum health was borderline gum disease. Not ideal being early-mid 30s. I had a filling but it was left too high and cracked within a couple of weeks, it was refilled and lasted a couple of years before it needed refilling by them again at cost. I was then told I needed 2 more fillings but opted not to have the…

Took my 2 children here 8 and 12 they've always been amazing going to the dentist and was never scared. Let's just say they're absolutely petrified now both cried during and after the appointment. The dentist that saw my 2 have no idea how to communicate with children and was quite firm with my 8yr old. Then saying about fillings and don't worry it's just a needle and drill! Who says that to kids. Then saying my 12yr old has perfect teeth perfect brushing to Then say she needs deep clean? While trying to do the xray on my 8yr old he kept telling her it hurt because was on his wobbly tooth b…

The owner of this practice obviously does not read these reviews or listen to patient feedback. The receptionist is the rudest woman I have ever encountered. Not acceptable when fronting up the customer service of a business that requires someone with above average compassion and empathy. I feel sorry for the patients that have no other choice than to endure this womans short temper and impoliteness.