Cleveleys Practice Limited

I have been with this practice for 50 years have decided the care and service which was once there, has now gone. Since COVID-19, I have observed a decline in the practice's efficiency and responsiveness. Some reception staff have been dismissive and rude. I have also experienced difficulties in recieving doctors appointments, preferring to give phone consultations, or no appointments as the doctors are working from home?? ...and would rather pass you off to the walk in centre. In fact when you arrive in the Walkin, they guess we are from Cleveleys group practice, as it seems the norm. I ha…

Just registered my Mum with the practice, having relocated to the area. While I can’t comment on the actual standard of medical care as none has been provided as yet, the service and support received from a Receptionist was shocking. Totally unsupportive, dismissive and passive aggressive. Constantly talked over me, refused to listen and didn’t allow me to explain the full situation. When I interjected to say that I felt I wasn’t being listened to, I was put through to an automated message that told me the call had been terminated due my “behaviour”. Currently pursuing a complaint…

I have no problems with the medical professionals there, all the doctors and nurses have been helpful, But the attitude of some of the reception staff is shocking, they will deliberately do all the can to prevent you seeing a professional and get the help you need to the point of refusing to issue a doctors note authorised by a doctor. Cause as much difficulty for the patient as possible and try to blame the patient for it.. reception there is a disgrace.. 👎..

My brother visited the practice Tuesday last week with serious breathlessness, the doctor said there’s nothing we can do even if it was Covid or flu we wouldn’t give you any antibiotics, on Friday an ambulance was called to his house and he was taken straight to an ITU bed, with severe Pneumonia, he is currently sedated and and on a ventilator on ITU. The Bvh doctors were astounded as he has COPD, the family were shocked he wasn’t at least sent to SDEC for xray and bloods, had he been sent there he would have started the antibiotics he clearly needs five days before his admission to ITU, I…