Oral Surgery Ltd - Bishops Cleeve

I am writing to express my significant concern about the difficulty in securing a GP appointment at Cleevelands Medical Centre. A suggested 'safe limit' for a full-time equivalent GP in the UK is 1,600 appointments 3 months. According to figures from May-July 2025, Cleevelands Medical Centre operated at a rate of 943 (over the 3 month period). That is 16 appointments per day per full-time equivalent GP..... This considerable gap may help explain the persistent access issues that I and other patients are experiencing. On a personal note, I have found it nearly impossible to book a timely …

So far underwhelming. New patient. Was on the phone trying to book my first appointment for 30mins as the online booking system wasn’t working for me. Arrived at the surgery for appointment- which was 2 weeks later - couldn’t get one sooner. Car parking fine. Windows filthy. Touch booking system didn’t work- assume again because I am a new patient. Apparently no one would be at reception until 20 mins after appointment time- starting at 9am. Couldn’t use my mobile as signal not strong enough - thought I’d ring the surgery - despite being on the premises. Pressed the emergency button - which…

On holiday. Called in because my wife wasn't well and needed an appointment. Receptionist told us we needed to ring and quoted some system, like we, as visitors, would know?! Asked for the phone number, but she didn't know it! Had the farce of having to go outside and telephone the surgery inside. After 20 minutes spoke to someone who said there was a lot of sickness at the surgery, ( funny, Stoke Road surgery told me the same there, and referred us to you!) and was told they couldn't offer a same day appointment. I said it doesn't have to be same day, but again was refused an appointment. …

I contacted the surgery about 8 weeks ago through anima. (I was very nervous about using it but have found it to be very efficient.) I managed to get an appointment the next day with Dr Nugent. She did an examination that day and arranged for a scan that I had the following week. I also got to see a consultant within two weeks of the first appointment with Dr Nugent. I couldn't have dreamt of a more efficient service. Everything was okay and the surgery has followed up with a course of action. Very impressed and a positive experience. Thank you