Bupa Dental Care Kingsheath

I was referred to this dentist by 111 after suffering with severe toothache for days. I was told by 111, and again when the dentist called me that morning, that the appointment would be covered by the NHS. I attended my 4pm appointment hoping to finally get some relief from the pain. From the moment I arrived, the experience was extremely disappointing. The surgery was upstairs, and after walking up the stairs I was short of breath. As soon as the dentist noticed this — and saw the medication I am on and that I have a disability — her attitude completely changed. She became rude, dismissive…

I had a check up today with Yousuf, who was exceptionally professional, warm and welcoming. He is always mindful that I am a nervous patient and consistently puts me at ease, for which I am very grateful. The reception team were equally friendly and helpful, making the overall experience positive and reassuring :)

I received very good high quality service and advice from ALL at this practice. I approached them because I found that they have the latest specialist equipment that my dentist did not have. After a consultation with Dr. Yousef Ibrahim, I left feeling really content to have received 1st class advice and service. A very busy practice. We are lucky to have this facility on our doorstep.

Memoona was was fantastic with my 4yr old son who was nervous about the appointment today! She made him feel immediately at ease with her warm calming approach and gave him a sticker and lots of praise at the end of the appointment! Very much appreciated!