Mydentist - Combe Road - Combedown

Terrible customer experience and attitude towards their patients. I arrived 15min early for my appointment and was made to wait in the pouring rain, as it was apparently during their lunch break (which isn’t advertised anywhere online). Zero empathy, which is shocking considering you’re elderly and that this is now a private clinic and for the money you would expect private healthcare service. It feels like they know there’s no other alternatives close by and have stopped trying to put customers first. Dentists are professional and good quality, which is why this isn’t a 1-star review.

Lost a filling the day before Xmas eve. Was seen more promptly than I had imagined it would be longer after the new year but was seen in the first week of Jan. Not an NHS patient so had to pre pay for an appointment but am very pleased with the treatment I have received. Both the clinical and office staff are excellent. Further treatment recommended but accommodated my requirements for necessary rather than ideal work given my budget. I am very happy with this practice and very satisfied with the results.

I would like to say Thank you to Nyla and the receptionist staff at Combe Down dental practice. I came in for an emergency treatment and was in a lot of pain. I was seen the same day by Nyla who was very caring and professional. She explained all options to me clearly and patiently and gave me time to think about them. Based on Nyla's recommendation, I am pleased I have made the decision I did. The best dentist you will find. I actually look forward to my next appointment! Such kind members of staff who go beyond to make you feel comfortable, safe and listened to. Highly recommended.

Ok but since I moved to Wellsway Dental practice I have realised how much better the dental and hygienist services can be.