Fisherton House Partnership

From my experiences with this GP, there isn't anything you can say to convince me that the NHS's crisis with money and availability isn't at least 50% self-inflicted. When you actually get to see a doctor here, 9/10 times its fine and you get decent care. Personally I have seen a doctor in that 1/10 times who clearly did not understand the severity of my issue, and did not prescribe a long enough course of medication despite being given all the information needed to make that call (backed up by my own research after the fact), and this has ended up with a condition that could have been tre…

The staff are all friendly and well-meaning and overall I have no problem with the actual medical service, but everything else apart from that is third-rate. No one has really seem to think through the systems – whether it is online, text messages or in person, the administration and support system around the delivery of medical service is remarkably poor and hopelessly inefficient, and consistently so. It simply puts more unnecessary strain on the NHS – wasting huge amount of their time and patients' time. It is not that they do not have enough managers – they simply have the wrong manager…

They have excellent doctors who are overworked. Too many patients has turned this into not allowing people to walk in to make an appointment. Making patients responsible for reorder batches, even the elderly. Not being automatic by the doctors. Despite reordering batches, chemist within , belonging to Tandy, frequently not delivering batches , blaming the doctors surgery for not ordering the batches. This results in Tandy delivering, not the whole batch, but an odd item here or there.

Close to impossible to get an appointment with. The phones open at 8:30, you need to hammer the redial button to get in the queue, and if you do manage to get that far you’re likely going to need to wait for a very long time to get an answer, if you are lucky, I’ve been disconnected a number of times from the queue. Test results are now dispatched via very short text messages, with incomplete information, and on trying to get a follow up appointment to discuss I was met with a really poor attitude from the receptionist who consistently repeated the same phrases over and over, which amounte…