St Mary's Hospital

I was confined to the Rehab unit of the hospital. Care Staff generally good but certain ones failed to meet my needs. Happy to wake me at 6:15am for blood pressure to be taken. Senior Care Staff more concerned with their own self importance than caring for patients. This then reflects itself in the junior staff. People skills were poor. Staff and patient’s returning to the Rehab unit at night gave no thought to disturbing those already asleep. I would not recommend this place for recovering from ill-health. They appeared to be more concerned with stats than care at times.

I was taken to the hospital from My hotel, the crew were lovely, my care was brilliant and nothing was a trouble to them. From the Dr's to every member of staff it was always a pleasant word and a smile. I was kept in and stayed on St Mary's ward, not the holiday I'd planned but was looked after very well

My 2 year old daughter had the flu and we had the luck to visit A&E 3 times in a few days. I’m used to it being manic but children’s A&E has always been exceptional. Awful experience this time! We had to wait over 2 hours all 3 times we were there, admittedly the waiting time to be seen in adult A&E was 1.5 hours at the time. My daughter’s temperature (she’s 2 years old!!) was 40.6 and all they kept doing was doing obs and just letting her suffer. The nurses did try and look after us by offering fluids often and even bringing us food but the doctor couldn’t give a flying duck. He kept going…

My 92 year old mother was taken in by ambulance this week following a fall. She spent all night sitting in a plastic chair clearly distressed. When the carer went to collect her, he said she was in an awful state: couldn’t stand, didn’t recognise him and dehydrated. They had not even checked she could manage stairs! I called the CEO: no one available or to take charge. Am having to drive down to the I of W overnight as this hospital has failed to keep my mum safe and take care of her basic needs. Appalling state. The carers had never seen my mother look so ill and uncared for. Still waitin…